Return & Exchange Policy - 30 Day Returns | Howling Moto

Returns

To process a return, click here!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Any returns shipping cost are payable by the customer.

To start a return, you can contact us at info@howlingmoto.com. Please note that returns will need to be sent to the following address: 2404 spring ridge Drive, STE D1, Spring Grove, IL, 60081, United States

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping you goods may take longer than expected.

You can always contact us for any return questions at info@howlingmoto.com.

All returns are subject to 25% restocking fee.

Apparel and Helmets

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Additional Non-Returnable Items

We do not accept returns on:

• Used items

• Open box items

• Garage sale / clearance items

All used, open box, and garage sale items are sold as-is and are considered final sale. These items are not eligible for return, refund, or exchange.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancelled Orders

Orders may be canceled prior to shipment by contacting us at info@howlingmoto.com.

Approved cancellations may be subject to a cancellation fee of up to 5% of the order total to cover non-refundable credit card processing and administrative fees.

If the order has already shipped, it can no longer be canceled and must follow our standard return process. In such cases, return shipping costs, restocking fees, and other applicable charges will apply.

We reserve the right to refuse cancellation requests once order processing has begun.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@howlingmoto.com.